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Returns & Shipping

Returns & Shipping

OUR TEAM IS HERE TO HELP.

Email Us: support@getautside.com

 

SHIPPING / RETURNS INFO

We are not able to ship orders on Saturdays, Sundays, or National Holidays.

Expedited Shipping (Faster Shipping):

All orders requesting an expedited shipping method placed before 1pm Central Standard Time will ship same day. Expedited shipping orders placed after 1pm CST will ship by the next business day. Orders will be shipped via 2-day air. 

Regular Shipping (USPS):

Depending on your order and location, all orders requesting a Regular Shipping option will ship within 1 business day. Shipping carriers will include USPS or UPS. Transit time can be anywhere between 2 and 6 business days. 

 Shipping within the contiguous United States (Excluding Alaska & Hawaii):

  • Shipping charges for orders starts at $5, and can vary based on product weights. 
  • For high volume orders, please contact support@getautside.com to receive custom freight quotes. .
  • All shipments going to a PO or APO Box will be delivered by the USPS 

International Shipping

We currently are only shipping within the United States. Should you want an order shipped internationally, please let us know at support@getautside.com and our support team can provide you with details on shipping costs and times.



RETURNS & EXCHANGES

We accept returns and exchanges on all unused, not customized, unworn, unwashed and undamaged items received in the original packaging and in original condition. Exceptions may apply.

We cannot accept Returns or Exchanges on customized, monogrammed, or hand painted goods. These sales are absolutely final.

To submit a return, simply email support@getautside.com with your order number and the details of your request.  Our team will respond to you as soon as possible. We typically respond within one business day. Our offices are closed for major Holidays and weekends.

Items returned for refunds or exchanges must be received no later than 30 days after the date of delivery of the original order.

We may refund your money in one of two ways, at your preference:

  • (1) by issuing Autside store credit, or
  • (2) issuing a refund in the original form of payment.

Shipping fees are not eligible for refunds or store credit.

If you choose AUTSIDE store credit and your return is eligible pursuant to these terms, return shipping will be free. If you choose a refund in the original form of payment, we will deduct a return shipping charge of $5.

If you request a refund in the original form of payment and used any Autside store credits at the time of purchase, those Autside store credits will be reinstated in lieu of receiving a refund in any other form for that portion of the purchase.

If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.

For items received as a gift, refunds will only be issued in the form of Autside store credit.

All items purchased as part of a "Final Sale" promotion are not eligible for refund or exchange.

We may change this policy at any time with or without notice. Please check back regularly for any updates.

 

WARRANTY INFORMATION

Most items purchased from getautside.com or an Authorized Full-Price Retailer are protected by an extended five-year warranty. We do not provide warranty for face masks. We are more than happy to handle repairs for issues resulting from company acknowledged/approved manufacturing defects within this five year period, free of charge. Repair inquiries should be directed to our Customer Support team. Typical turn-around time for repairs is 14 to 30 business days.

Please email support@getautside.com to submit a request to our Customer Support team. Once your request is received, a team member will reach out to you within one business day with information on how to send your merchandise back to us for repair.

Please note, it may be necessary to provide proof of purchase and / or photographs of your item in order to confirm that your repair request is covered by our policy.