SHIPPING, EXCHANGES, & RETURNS
OUR TEAM IS HERE TO HELP.
Email Us: email@example.com
Autside SHIPPING / RETURNS INFO
We are not able to ship orders on Saturdays, Sundays, or National Holidays.
Expedited Shipping (Fast, Faster & Fastest Shipping):
All orders requesting an expedited shipping method placed before 1pm Eastern will ship same day. Expedited shipping orders placed after 1pm Eastern will ship by the next business day.
Regular Shipping (UPS Ground):
All orders requesting a Regular Shipping option will ship within 1 business day.
All international orders will ship within 1 business day.
Shipping within the contiguous United States (Excluding Alaska & Hawaii):
- Orders over $75 are eligible for free Regular shipping. "Regular" shipping time typically take 5 business days or less.
- UPS Ground, 2 day and Overnight service options are not available for PO or APO Box addresses. All shipments going to a PO or APO Box will be delivered by the USPS
Other Domestic Shipping Options:
- If your order is less than $60, we offer a $5 flat rate ground shipping option.
- Expedited UPS shipping is available on all orders for an additional charge (shipping fee calculated at checkout).
We currently are only shipping within the United States. Should you want an order shipped internationally, please let us know at firstname.lastname@example.org and our support team can provide you with details on shipping costs and times.
RETURNS & EXCHANGES
We accept returns and exchanges on all unused, not customized, unworn, unwashed and undamaged items received in the original packaging and in original condition. Exceptions may apply.
We cannot accept Returns or Exchanges on customized, monogrammed, or hand painted goods. These sales are absolutely final.
To submit a return, simply email email@example.com with your order number and the details of your request. Our team will respond to you as soon as possible. We typically respond within one business day. Our offices are closed for major Holidays and weekends.
Items returned for refunds or exchanges must be made received no later than 30 days after the date of delivery of the original order.
We may refund your money in one of two ways, at your preference:
- (1) by issuing Autside store credit, or
- (2) issuing a refund in the original form of payment.
Shipping fees are not eligible for refunds or store credit.
If you choose AUTSIDE store credit and your return is eligible pursuant to these terms, return shipping will be free. If you choose a refund in the original form of payment, we will deduct a return shipping charge of $7.95.
If you request a refund in the original form of payment and used any Autside store credits at the time of purchase, those Autside store credits will be reinstated in lieu of receiving a refund in any other form for that portion of the purchase.
If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.
For items received as a gift, refunds will only be issued in the form of Autside store credit.
All items purchased as part of a "Final Sale" promotion are not eligible for refund or exchange.
We may change this policy at any time with or without notice. Please check back regularly for any updates.
Most items purchased from getautside.com or an Authorized Full-Price Retailer are protected by an extended five-year warranty. We do not provide warranty for face masks. We are more than happy to handle repairs for issues resulting from company acknowledged/approved manufacturing defects within this five year period, free of charge. Repair inquiries should be directed to our Customer Support team. Typical turn-around time for repairs is 14 to 30 business days.
Please email firstname.lastname@example.org to submit a request to our Customer Support team. Once your request is received, a team member will reach out to you within one business day with information on how to send your merchandise back to us for repair.
Please note, it may be necessary to provide proof of purchase and / or photographs of your item in order to confirm that your repair request is covered by our policy.